FAQ

Divina was founded in 1996 as the exclusive and signature brand for specialty producer FOODMatch. Divina crafts ingredients for grocery stores, olive bars, restaurants and more.

Divina Market is part of FOODMatch, a family owned producer and import of specialty Mediterranean ingredients. Our headquarters is in New York City with satellite offices in all major regions of the United States.

You can discover and get inspired by fresh recipes in our journal.

We sure do! By signing up today, you can be part of the ‘Divina Pit Crew’. Join today and take advantage of all the benefits like earning points on every order and access to exclusive deals.

Yes, spread the word! You can find out more information on our referral progam page.

Wholesale accounts can be setup through our parent company, FOODMatch. Please call 212-244-5050 or email salessupport@foodmatch.com for more information.

We only ship domestically within the US, but we hope to expand shipment reach in the future.

Please submit a damage claim and a customer representative will assist you.

Lead time for orders during the pre-holiday season (January - October) :

Ground/Economy Shipping:

● 3- 5 business days for processing. Your order will ship out from our facility within 5 business days of receiving the order. Shipping time depends on the location and service you choose.
● We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.
● We do not process orders on the weekends. Any orders made after 12 pm on Friday through Sunday, will not be processed until Monday.

Expedited Shipping:
● Your order will NOT arrive the next day.
● 1 business day* for processing. Your order will ship out from our facility within 1 business day* of receiving the order. Shipping time depends on the location and service you choose.
● Paying for expedited shipping will put your order at the top amongst all other customers that also paid for expedited shipping, in the order it was received.
● We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.
ç We do not process orders on the weekends. Any orders made after 12 pm on Friday - Sunday will not be processed until Monday.

Lead time for orders during the peak holiday season (November - December) :

Ground/Economy Shipping:
● 5-7 business days for processing. Your order will ship out from our facility within 10 business days of receiving the order. Shipping time depends on the location and service you choose.
● We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience delays.
● We do not process orders on the weekends.
Expedited Shipping:
● Your order will NOT arrive the next day.
● 2-5 business days* for processing. Your order will ship out from our facility within 5 business days* of receiving the order. Shipping time depends on the location and service you choose.
● Paying for expedited shipping will put your order at the top amongst all other customers that also paid for expedited shipping, in the order it was received.
● We cannot guarantee a delivery date. Once the order leaves our warehouse, the carrier may experience a delay

All orders are shipped via UPS. Orders generally leave our headquarters in New York within 2-3 business days. You will receive an e-mail confirmation with your UPS tracking number once your products have shipped.
Please note that we do not process orders on the weekend. Any orders placed on the weekend will not be processed until the following Monday.

We stand behind our products. If you are not completely satisfied with your Divina Market purchase, we want to make it right. Please reach out to our customer service team to help you at customerservice@divinamarket.com

We offer a variety of products, from olives to sweet spreads and other delicious antipasti. Shop our entire catalog or take the Divina Flavor quiz.

Many of our products have been verified non-GMO by the Non-GMO Project. Those products have the Non-GMO Project seal on the label. Shop our products that are verified Non-GMO.

Our products are best enjoyed fresh after opening a jar! The guaranteed shelf life of our products when unopened is 12 months. You can find the expiration date on the top of each jar. Once opened, we recommend consuming our products within 2-3 weeks. Keep olives and preserved vegetables submerged in their natural brine or oil. We suggest using utensils, rather than your fingers, to remove the products from the jar to maintain freshness. Once opened, please keep the product refrigerated at all times.

Our products are sourced from all over the world from regions including Greece, Italy, Peru, South Africa, the USA, and more. We work with family owned farms and secure entire crops to maintain traceability and transparency from Grove to Table.

You can find tracking information on your shipping confirmation email or in the “Track My Order” feature in our help section.

It’s ok, don’t be alarmed; if you don’t hear a “pop” when you open a jar. Not all products produce the same popping sound, but all of our jars are carefully packed, vacuum-sealed, and double-checked as part of our meticulous quality assurance process. Occasionally, the vacuum seal can weaken during shipping and handling which may result in leakage. If your product has leaked, please submit a damage claim.

We are proud to be distributed throughout the U.S. and Canada. Our products are currently sold in many grocery, specialty, and retail stores. Find a retailer near you using our product store locator.

Yes, we offer an in-store coupon that you can find on our store locator page. We also run regular promotions on our website.

We are grateful you are a Divina fan, and we would love to consider you as a content creator for us. Please apply to become part of our Brand Ambassador program.

Yes, typically our glass jars can be recycled per your towns individual regulations.